Comments on: Top Up TV Box Lockups

By: Paul

Paul — Fri, 19 Jun 2009 20:57:08 +0000

I had the same problem as everyone else here at the beginning of May. I managed to contact top up tv after literally hours of trying – I was given various fixes and despite trying them all hundreds of times (honestly) over three days I failed to get my box to boot.
I eventually lost it and had a proper rant on the phone – The guy I spoke to agreed to send me a new box which arrived the day after. They didnt even bother to collect the old one.
Anyway me being me I refused to be beaten by the old box. I tried the format fix again – SECOND TIME IT WORKED!!! – I couldnt believe it after so many attempts.
So I’ve now got two working boxes – RESULT

By: adrian

adrian — Wed, 10 Jun 2009 08:36:20 +0000

Hi, I have been having all the problems that EVERYONE on here as been saying but my big bug bare is that the absolutley rubbish box keeps locking up so much so that it does it about 5 times in 10 minutes. I decided to contact the good people at Consumer Direct. I told them of the problem of it locking up and the fact that i have had THREE boxes replaced since 2006. They gave me the advice that top up tv (if you get to watch it) are in breach of contract under the supply of goods and services act. I did as they said and wrote to them (don’t bother with the email everyone they wont be of any help) i was told by the people on the email that my boxes were out of waranty so in order to get a new box i would have to enter in to a 12 month contract (as if i am going to do that duh!!) or pay £49. Both of these boxes are REFURBISHED (THAT IS ALL THAT THEY WILL GIVE YOU). I then decided that i had enough of their rubbish fob off lines and went above their head. I then wrote a letter to Neil Markham who is the C.E.O at their Kingston address sending it by recorded delivery. I told them that i wanted a reply within 10 days. About 8 days later i received a letter from Louise Burton who is the Customer Liason Officer at the Kircaldy Address saying that my complaint is being investigated. All along no matter who i have spoken to i have been told that i will get no refund whatsoever but lo and behold i get a telephone call from Louise Burton yesterday saying that i am now going to get my refund (i dont mean to be childish but… I WIN, I WIN). The reason i am telling all you good people this is i think it is about time that top up tv pay for all the times they have fobbed us all off and seriously frustrated us. I will provide anyone with both the company’s addresses should anyone want it and will tell you the details of what i said to them. Seems funny dosn’t it tell them you want a refund and get told no threaten legal action and all of a sudden you get a refund.

By: h.thornton

h.thornton — Sun, 07 Jun 2009 18:06:02 +0000

Its a load of biz. I have to put telly on hours in advance just in case I’m having to faff about with it. Been faffing now with solid red light for an hour.

By: janet ashe

janet ashe — Mon, 01 Jun 2009 09:47:03 +0000

after getting my thompson box to work, i now have tge problem of the picture freezing. top up told me it was the scsrt leads, having the box connected to a video when i saID everything was ok
before the trouble on may 4thm they said scart leads cab gi at abt time i have renewed my scart leads, arial wfires, and bought a arial booster, all a waste if time. i loved my top up box but i m afraid it is on the way out.

By: Rob

Rob — Fri, 29 May 2009 17:14:01 +0000

Please go into help and advice I did and there is a vidio showing you how to fix ur box. Mine has been down since May bank Holiday foolishly went out and got another one cheaper one but when I saw the vidio was able to fix my old one which is only 14mts old. Be patient as it took me a while to do it through trial and error but got it out of standby…Hope this helps…Apparently Thomson put a corrupted disc in the top up..they have apologised for doing this but that is no help when u rang them and got no answer …..

By: margaret gosney

margaret gosney — Fri, 22 May 2009 11:00:48 +0000

top up tv replaced my box today for a change it paid to keep onto them.

By: Tony

Tony — Sun, 17 May 2009 11:59:48 +0000

Clearly this is one anti TopUpTV website whos owners are obviously pro Sky…..TUTV is not in competition with sky but offers a totally different service…….ALL TV providers have had technical difficulties including Sky and BT vision……No box works harder than those from TUTV…..The present situation with TUTV is that the box is getter better all the time….reliabilty will be an issue with ANY new piece of Technology.

By: Shawn Moore

Shawn Moore — Fri, 15 May 2009 19:29:26 +0000

No luck re-booting as per web instructions. I got through on the phone! a nice man talked through the problem and we agreed the box was dead. Then the bombshell 20 quid and I can have a new one!! 20 quid they killed my box! What about all the lost recordings? Top up TV my A**

By: Steve Woodjetts

Steve Woodjetts — Mon, 11 May 2009 14:19:42 +0000

For those, like me, having trouble – I suggest the following:-

1. Check the list of recorded programmes by moving the curser from the top recording down the list. If it stops BEFORE you reach the bottom of your list then re-boot, go back into your recording list, scroll down until you reach two or three recordings before it froze. The delete each of the following recordings. If you can delete the recording where the cursor became stuck, then the problem may be solved. (ours happened with Third rock from the sun)

It appears that the day listing became corrupt. We had a day with no anytime recordings however some day 6 recordings appeared after day 5.

Hope this helps some of you.

PS we are going to Virgin

By: Marie Sherwood

Marie Sherwood — Mon, 11 May 2009 11:32:03 +0000

Box still not working cancelled direct debit and having sky plus fitted next weekend.

By: Debbie

Debbie — Fri, 08 May 2009 16:02:38 +0000

Our thompson box crashed at the weekend and we have just followed the instructions on top up tv website and it does work, we did actually cancel our subscription a few months back as all it downloads are repeats anyway. we are going back to sky soon.

By: Helen

Helen — Fri, 08 May 2009 10:58:50 +0000

i have given up on trying to get my box to work and have asked topuptv to cancel my subscription with immediate effect and will direct my bank to do the same at the end of the month before the next payment is due

By: davy mulholland

davy mulholland — Thu, 07 May 2009 21:05:00 +0000

didnt waist time with topup tv phoned asda who i bought the box off got an upgrade on the box i had its working fine

By: suzan cowell

suzan cowell — Thu, 07 May 2009 19:34:55 +0000

ps and we are now cancelling our direct debit

By: suzan cowell

suzan cowell — Thu, 07 May 2009 19:32:07 +0000

Dear top up tv,

shame on you not dealing with these faults pull your finger out
and do something, be different help these people or everybody will
pull out and your jobs will be no more.

By: kev

kev — Thu, 07 May 2009 12:39:31 +0000

cancelled my direct debit this morning to top up tv and sky plus being installed on tuesday i wonder if theres any chance of getting my 100 pounds back that i paid argos for the top up recorder machine

By: ALAN MAKIN

ALAN MAKIN — Thu, 07 May 2009 12:02:52 +0000

TOP UP TV,what a waste of money.Picture freezes,,jumps,same problems as everybody over weekend,load of crap.Going back to SKY,cost more,but worth it.Everybody should do the same,cancel topuptv asap.

By: Marie Sherwood

Marie Sherwood — Thu, 07 May 2009 10:15:39 +0000

Box still not working, no reply email from top up tv, we have tried to rectify by doing what it says but still nothing. I am thinking of cancelling direct debit because they are taking money and not delivering a service. So come on top up tv when can we expect the problem to be solved or have you gone under.

By: steve clifford

steve clifford — Thu, 07 May 2009 03:33:05 +0000

the post above from jon has the answer to your problems. I am unaffected by this problem because luckily for me I was on holiday and switched the box off. However I have continuously had my picture freezing and jumping. I changed from the tompson box to a luxor and still have the same problems.I manged to contact them yesterday and cancel my subscription. I am going to sky who have given me a brand new sky+ box for free with free installation. the boxshould have been 49 quid but I kept on at them until they gave me it for nothing.. try it and see..

By: Ben

Ben — Wed, 06 May 2009 20:34:02 +0000

I got mine to work following the information currently on the TopUpTV website. It took a few goes to get my technique right, but after that it worked. I’m just scanning for channels. I know people were saying that the info on the site didn’t work, but they may have changed it or something now, because it’s working fine for me.