Top Up TV Anytime details

Details are slowing becoming available of TopUp TV Anytime.

It seems that the current subscription service will be reducing its output to make way for a new service. Top Up TV Anytime will cost an additional £2, there are some changes to the lineup, and the service needs a PVR (digital recorder) to capture programmes. The set-top box is being manufactured by Thomson (model DTI 6300-16), and it has a twin tuner plus 160gig hard-drive (for 120 hours of TV). Boxes will be available from October 2006, priced £180 to new customers or £100 to existing customers.

FrequencyCast will be sticking with this story and featuring it in the next show. You can find more details on this at www.frequencycast.co.uk/topuptv.html

161 comments

  • steve williams

    I have had my box for a week.there has not been one day when it worked as it should.in the past week I have had:-not recording live tv,not downloading programmes for the last 2 days,box switches itself off on it’s own,blank screen,loss of some freeview channels,not recording planned programmes,some of their downloaded programmes are garbled and unwatchable,have done at least 15 power reboots,I am totally unimpressed, they have obviously sent out the boxes in time for christmas even though they knew they were’nt up to scratch.I don’t think they should charge us £9.99 until they fix it properly. if it spoils my christmas I shall demand my money back and cancel my subscription under the sale of goods act 1975.

  • Anonymous

    There are ceratinly many isues with TUPTV anytime.They do not seem able to answer tha phone.The box seems ok but is simetimes unpredictable and won’t turnon or off and is slow to find some channels.I regularly loose the TEXT feature and have to turn off the power etc.The recorder itself seems fine.If this continues I will be complaining more seriously

  • Anonymous

    I got my box 5 days ago on the 18th. I previously subscribed to £7.99 service and wish I’d stuck with it. However, they had started to reduce the channels and hours and I wondered at the legality of this.

    I did not appreciate that you only got to watch a selection of downloaded content that they choose for you. This was not explained to me clearly by the sales staff. And no, i’m not usually a stupid person.

    I just can’t see how this can catch on. Means can’t watch any live programmes or any of the programmes I want on Living t.v etc.

    The box freezes sometimes and has to be unplugged. The downloaded programmes have failed to appear on some channels. On others they are showing one programme since tuesday. The selection of programmes is pants.

    The worst part of it all is their naff customer service. They do not return emails if you write to them. It is hard to get through to them to cancel anything (ok if they selling u)and they charge for the phone line. I’m really angry about this. They won’t let u cancel if u sign up for a 12 month contract. But i’m going to cancel my direct debit and they can get lost. They didn’t inform me that they were going to reduce my previous service.

    The only saving grace is being able to record programmes easily.

  • Anonymous

    I’ve had my box since Wednesday. it works fine !! I switch mine to standby each night or when it’s not being used it never froze at all.

    The stream swap doesn’t work but I suspect this will be fixed in the software update on Jan 8th.

    Just one thing my Payed channels didn’t work at first (I had my card in upside down) the card should be inserted with the card number facing the top of the box.

    I can’t get sky + because of reception problems and I cant get cable because im not in an area that they connecting it. so I have no choice but TUTV AT and for the money it’s good.

    I have been working with Technology for Many years even the simplest things have glitches so Be patient, you all waited this long for the boxes a little longer for them to work is not going to kill us.

    Cheers

  • Anonymous

    Something els I should add, We have been told by the helpline that if we ring back in January when the upadate has been done, TUTV will refund Decembers Subscription.

    So it’s not all doom.

  • Anonymous

    If the help desk tell you something in my experience take it with a pinch of salt(The boxes will be shipped in October then November, the software update will be before Christmas for certain when you phone up to return box as it does not work.

    Now in January it will be harder to return if you have had the Box for a month.

    How can they state the 8th January for certain,(when I was promised a box in October) why do they keep making deadlines and then breaking them it is so silly and anoying not the way to run a business.

    I am getting worried that in the new year so many people will be upset that it will go under and we will be left with boxes that will never work.

  • Anonymous

    TUTV download schedules

    http://www.dtg.org.uk/retailer/download_schedule.pl

    DTG Testing has been informed that a new download for the Thomson DTI6300-16 (Top Up TV Anytime DTR) product will be broadcast on multiplex A (Channel 5/SDN). At other times, a repeat download for Thomson products (DTI1000, DTI500 and Grundig GDT1000) may instead be broadcast on multiplex A (Channel 5/SDN). Note that these are not official “Engineering Channel” scheduled downloads, for more details please contact the manufacturer.

    my box now seems to be d/l overnight as expected

    a thought – before switching on/off do you press the DTR button ( remote, top left). mine seems to switch to TV mode regularly. this may simulate a “lockm up”

    NR

  • Anonymous

    More TUTV threads here

    http://www.digitalspy.co.uk/forums/forumdisplay.php?f=157

    Message from Top Up TV – Response to Questions
    [This is a response to the thread http://www.digitalspy.co.uk/forums/…ad.php?t=497696 ]

    Hi,

    Many thanks for all of the questions you put forward to us on the forum, answers to these are below. In addition we wanted to provide you with a quick update on the Top Up TV Anytime software update. Unfortunately, we are unable to broadcast the planned software update at this time as we are subject to DTT platform change control restrictions which are now invoked to protect the platform over the Christmas period. As such, we now plan the download for the week commencing 8th January 2007. For customers who have tuner sensitivity issues or are who are not receiving consistent Top Up TV Anytime downloads, we are doing everything we can to resolve the problem and we expect to be able to rectify the these issues as part of the software download.

    For those who are correctly tuned in (6 x frequencies found, 19 x Top Up TV channels and 94 x other channels found, for a total of 113 x Top Up TV channels) and have received content overnight into the DTR Library but can?t view it when a programme is selected, you should check that your viewing card has the correct entitlements for your subscription level by following this procedure:

    Using your remote control select:
    Menu, Setup, Help and then enter 1397 using the remote control numeric keypad.
    This will bring up the Engineer menu.
    Look at item 6. Smart card Offers and check (from the left) for the following numbers within the 16 digit string:

    8000000040000002 or
    9000000040000002 for Top Up TV and Top Up TV Anytime

    80000000C0000002 or
    90000000C0000002 for Top Up TV, Top Up TV Anytime and PictureBox

    If you have had your viewing card in the DTR for at least 1 x hour and left tuned to FIVE (5) after first installation and your card does not display the number pattern as indicated above for the services you have subscribed for, then you need to call Top Up TV Customer Services to have your card updated.

    Answers to your questions from Top Up TV:

    1. The DTR presents a blank screen with an exclamation mark in a white box at the top of the
    screen when switched on in the mornings.

    A. The white exclamation mark appears when attempting to use trick play when invalid to do so; e.g. trying to fast forward a live programme. The black screen can occur in v1.8 (current software version) when the box reverts from a menu screen after both tuners had been used for other purposes (recording, EPG download etc) i.e. not Live TV. This can be resolved by going in and out of standby. Also the exclamation mark will appear if you try to do trick play within 10 secs of changing the channel.

    2. Occasional skipping and jumping has been noted during recordings and programmes which
    have been set to pause.

    A. We haven?t noticed this but have seen that reception or tuner issues may have an impact on watching recorded programmes. If the box has been powered on for a continuously long period of time it may be worthwhile rebooting the DTR and viewing again.

    3. The screen goes blank during viewing of prior recordings.

    A. See point 2. Also, tuner or reception issues would cause this.

    4. OK, last night I was recording bad boys 2 as well as watching it , this was on 9pm till 11.50
    channel 5 at 10pm and the box froze, I was afraid to do anything as I didn’t want to lose the
    recording, so I switched off the TV and went to bed, this morning I check and it has only the end
    half of the recording! I don’t understand why the first half of the film is missing?

    A. Our next software release contains a fix “Completed file cropping for retrospective recordings” whereby if a programme recording was made after the programme had started but the DTR was tuned to the service so the buffer had the programme, then the recording should be made from the start of the programme in the buffer

    5. The box responds slowly to channel hopping, and there are major problems with the viewing of
    BBC News Multiscreen.

    A. Our next software release includes a fix for channel change speed

    6. Low bit rate audio channels appear to not be receiving properly.

    A. We are aware that certain audio/radio channels are impacted by jagged audio. We will address
    these in the near future.

    7. I set a manual record last night for Southpark and Jongulars from TUTV anytime 1.They are in
    the library but when played Southpark is “badly dubbed porn” and Jongulars is just 25 mins of
    blank screen. Result!!!

    A. This was a scheduling issue with Paramount which means all recordings had the wrong content against them on that day. Effectively, the schedules were a day out so the content for the titles was the content for the next day. This has been fixed by changing the schedule.

    8. I was watching Extreme Makeover: Home Edition on UKTV Style yesterday. It started at 3pm,
    finished at 4pm. I had paused the programme several times to leave the room. At 4pm, just as I
    was watching the programme, the stream cut off, which seemed to purge the buffer, and I lost the
    rest of the programme. If UKTV Style is going to remain like this for some time, please get this
    fixed.

    A. The recording will only continue to work until the buffer length is reached. The buffer length is
    variable 15-60 minutes (see menu > 4 > 4) then option 2: “Pause live TV”

    9. It is possible to schedule 3 programmes to be recorded, even though the actual maximum
    number that the box will record is 2.

    A. The DTR will warn of any planned recording overlaps i.e. when more than two tuners would be required for the recordings schedule the user has set-up. Technically, the DTR can have many planned recordings provided there are no conflicts and certainly that happens for VOD recordings.

    10. One point I must make though is that on a daily basis (strangely about 8pm each night), I’ve
    found that the delete feature on the library disappears. After pressing a few buttons in frustration
    the box will lock-up completely, and I have to unplug the box to bring it back (so annoying that I
    have to get out of my chair to do this)

    A. We have been unable to reproduce this problem but we will continue to investigate and get
    back to you

    11. Live channels sometimes skip frames, and audio occasionally drops out. The box also
    crashes more frequently than could be expected.

    A. This may be related to tuning and will be fixed in next software release

    12. One user reports all programmes turning bright green, which could be fixed by unplugging
    and replugging.

    A. We have seen this. There’s an issue with the video decoder (possibly) seen very occasionally which shows many tight horizontal lines and only. We will be producing a fix for this shortly but in the meantime, a power off / on will resolve the issue?

    13. Dates appear scrambled at times.

    A. This will be fixed in next software release

    14. The box sometimes freezes during the night, disrupting downloads.

    A. A fix is included in the next software release

    15. Viewers attempting to record things after 10.00 pm at night, but before the advertised
    midnight time for downloads, receive notifications that this might disrupt their downloading?

    A. This is correct behaviour. Planned recordings take priority but you are offered the option to override this and prioritise your personal recordings?

    16. Watching a programme on one channel and recording a programme on the second causes
    glitches and drop-outs on both channels.

    A. We have not seen this to date, but will try to recreate. Any further detail on steps to recreate would be appreciated. If so, it will be improved in next software release.

  • Anonymous

    As previously stated if the box is not working some possible software download in the future is not going to help why can,t defective boxes be replaced now ready for this repeat possible download on the 8th. I have had to go back to my previous box to watch anything over Christmas.

  • Anonymous

    I have been waiting almost a week for a reply to my email to tutv regarding the lack of downloading and to update my present card which ran out in June.
    Tried ringing on several occasions without success,will refuse to pay this months subscription.
    Also having signal problems which need a reboot to resolve.
    Could the present weather conditions be affecting the reception it as got worse recently

  • Anonymous

    The copy of the response from TUTV doesn’t explain the basic problem. Some people are obviously able to get a signal, but are then having issues with downloads and operating the controls, etc. My problem, like most of the people on this blog, is that the new box will either not pick up a signal or will not hold the signal. Providing I put the aerial lead into the wrong socket, I can get the full download of channels and programmes, but as soon as I change channel, it loses the signal. If I put the aerial lead into the correct socket, it picks up no signal ata ll. There’s nothing wrong with my aerial. My old box works fine.

    So which problems are going to be solved on 8th Jan? Is it going to be the glitches in the controls and downloads, or are they seriously going to be able to somve what seems to me to be a pretty major flaw in the way the box is wired up.

    I’ve informed TUTV that I want to cancel the agreement. I’ve notified them within the 7 day time limit. As it’s Christmas, I don’t expect a response soon. To be honest, I don’t expect much of a response at all, and I think I will be lucky to get any money back.

  • Anonymous

    Just to throw my thaughts into the mix, I’m fairly happy with the TUTV Anytime but seems I’ve got off lucky compared to many users… I can also recieve the “old” TUTV service which makes up for some of the gaps in the Anytime content.

    I am experiencing the black screens between channel changes, and also a very frustrating “jumping” on recording playback, this only seems to be on my “personal” recordings.

    I have also had issues with reception, my old Digifusion or Ferguson boxes had no reception issues however on installation of the Thomson box I firstly experienced problems with the TUTV content with pictures been blocky due to impaired reception, and in recent foggy weather I lost BBC etc. I have found that this Thompon unit requires a execptionally clean link between it and the digital aerial, and as we have multiple boxes on one aerial the only way round this has been to replace any t-pieces in the loft with hardwired soldered joints! So anyone having reception issues should check their “good” aerial.

    Also does anyone know what the USB socket is for in on the front of the box?

  • Anonymous

    New box working now after lots of re-boots. Cant get picture box despite being sent numerous activation signals, otherwise all working well. I hope TOTV anytime keeps going as I just want some competition for SKY.

  • Anonymous

    Generally speaking, having read all the previous comments, I appear to have been reasonably fortunate. I do get the “lock-up” and have to disconnect the power cable, cannot change tuner. The picture/audio quality is very good. I did not have to re-activate my card either.
    However what I am bitterly disappointed with is the selection
    of programs that get downloaded that I have no interest in whatsoever, most of which just get deleted.I hope things do improve or sky will be getting another new subscriber

  • Anonymous

    Does anyone know whwn the picture box service will be available?

  • Stuart

    Further to my comments on 20th December regarding recordings being cut off before the ending, I have found that the start and end times can be edited so that you can put as much time onto the start and end times as you wish, which ensures you get all of your planned programme. Regarding the Anytime downloaded shows, I was not receiving any at all until a few days ago when I moved the location of my box (to a different shelf) now I am getting several programmes a night downloaded. One annoying thing is that some have the endings missing, in other words they were cut off before the end of the programme. Now before I watch any downloaded programme I fast forward to the end to make sure that the end is complete. On the whole I am pleased with the box, beats recording onto tape.

  • Anonymous

    I complained to watchdog t.v. I have lots of the problems that everyone else is getting but the worst thing is their customer care as they never reply to ure emails!

    I wish someone could tell me how to change the start/end time of the programmes recorded in the library as nearly everything I have recorded has cut out prior to the end as it was a minute or two later starting than advertised I didn’t even see pauline fowler croaking it in Eastenders. Fed up is an understatement.

  • Anonymous

    very disapointed got rid of sky because of price. now got topuptv anytime what a load of rubbish.my daughter likes watching most haunted on living tv but how can she watch it live the next day and then if it is downloaded. on web site it tells you you have got 19 extra channels to watch but only sellected programes buy top up are down loaded and also no eurosport. i have cancelled my membership and look forward to the long wait to get my money back.7 days cacellation period is rubbish as it takes that long to download all content. i have gone back to sky.at least you can watch most haunted live live no next day .very very disapointed

  • Stuart

    To the person who wanted to know how to change the start and end times to a planned recording. In the programme guide highlight the show to be recorded, press the red button to record, this will take you to a screen asking if you wish to add this to your planned recordings, the programme name will be highlighted, press the right arrow button to highlight the start time, you will see coloured buttons at the bottom of the screen with “+” and “-” to add or take away minutes, I usually take away a couple of minutes from the begining and then press the right arrow key again to highlight the duration of the programme and add on the minutes I took off the start plus several more minutes to extend the duration which ensures that the recording doesn’t stop too soon.

  • David White

    Seen many of the problems, green screen slow change over etc… resolved with power on anf off. However left with reduced picture quality of the pictures with increased pixilation and grainy appearance around objects and words.

  • Pete

    Hi all,

    A quick note that we do have a Top Up TV Anytime forum at http://www.radioandtelly.co.uk/cgi-bin/forum/YaBB.pl?board=topuptv – as this thread is getting quite long, you may want to use the forum for some of the longer threads… Just a thought… Pete @ FrequencyCast

  • Anonymous

    Like many others, we also have serious problems with our new DVR from TOPUPTV. The main problem is that it frequently locks up and refuses to respond to all controls from the remote keypad. Re-Booting only partly solves this for a short time. We often have to lie on the floor and use the micro buttons on the Thomson Box – This is all a real nightmare, and TOPUPTV have not responded to our emails, and we can never get hold of the customer care on the 0871 helpline.

    We think this DVR requires at least 3 more months in rigorous software beta test since it was clearly not at all suitable for customer launch in Dec 2006!

  • Anonymous

    Hi,

    I would like to know why Top Up TV don’t give a normal landline number instead of a 0870 or 0871 number. These numbers cost about 10p per minute to call and this is a rip-off especially when the query is about downloading faults.

    Gil

  • Anonymous

    I spent 22 mins on phone trying to sort this mess out. I am getting zero anytime programmes. Went thru all menus including engineers. It seems the box is scanning for only the strongest signal, with the update potentially solving the prob. I currently am strength 6 with quality 8 from Tacolneston. After asking for info on sending unit back, the bloke on the phone suggested having the 7 day cooling off period after the update download, around the 7th of Jan, with feb’s viewing for free. Seemed a sensible thing to do, so heres waiting for the 7th, or to Sky i go!!!

  • Twigs

    We have had all the crashes, over long channel switching, plug-unplug stuff. I live in hope of the ‘fix’ tomorrow (Jan 8th). It’s good for recording when it doesn’t chop the ends off or stop halfway. What I really hate though, is the downloads. It’s about 99% trash. I regularly delete the whole lot. All in all, it’s a bit of a let down. Well, it is a Thomson box……..

  • Anonymous

    Utterley disgusted we have been conned. Programme downloads when you get them are not to my liking. technical problems with a box that was long overdue should never be they had time to test the system before going live. Thinking long and hard about continuing as a customer now.

  • Terry

    thank God I found this site, having been a TUTV subscriber for two years I decided to upgrade to their new offer. I couldn’t get the £75 offer as I had missed a payment 12 months ago. Explaining that I had had my wallet stolen and in between setting up the new card number the payment had been due cut no ice. I also asked if we got more time with eurosport with the new deal Nix! So nix to you TUTV you can shove it.

  • Anonymous

    Have had Top Up TV Anytime for about 3 weeks now. The first couple of weeks, the box was slightly unstable with a few black screens, and a couple of crashes requiring a reboot. Since then, the box has been near perfect, even prior to the software update as promised by Top Up TV on 8th January.

    It’s a great service for the money if you have no problems with the receiver. If you do have problems, then I would suggest contacting customer services, and ask for a replacement receiver.

    Since the update, the receiver has become faster at channel changes, and seems alot more responsive.

    This is a new service, and the hardware is new too, so teething problems are to be expected.

  • Anonymous

    I personally think you are ALL very lucky. My box is stuck on software version 0.93 which was a REALLY bad version!!! I keep calling TUTV without getting any joy!

  • Anonymous

    Top up TV said they would replace my box BUT THAT IT WOULD TAKE 10 DAYS TO SEND A RETURN SLIP AND THEN I WOULD ALSO HAVE TO THEN WAIT FOR THE NEW BOX.

    As I have been trying to return the box since the 20/12/06 not to happy.

    I kept being told that a software download would sort things out. I kept insisting that the box needed to work to receive the download.

  • Anonymous

    Be warned the version 2.0 of the software by no means fixes all the ills of the box. I installed the update and followed all the instructions about rescanning the channels etc. The following morning the box was locked up and no content had been downloaded overnight.

    I got through to the helpline and was kept on hold for 8 minutes before being told that the technical team were not yet in and someone would call me back. I didn’t get call.

    I have since discovered that if you elect to record something at a time that clashed with the top up downloads you get warned but are allowed to proceed. Warning – if you elect to record your own programme it will not record and the box will lock.

    So the moral of the story seems to be that you shouldn’t try and record anything from freeview after 9pm. If you do you probably won’t get it and you won’t get any new downloads either.

    I’m a gnat’s wing away from cancelling and just using the box for freeview. Most of the problems seem to stem from the nightly download.

  • Anonymous

    I was quite happy with the original service – this new option, if you can get it to work consistently properly, which i don’t think anyone has – is not what I was expecting from the advertisements from TUTV – I was expecting more live channels not recorded 2nd rate guff.

    Also noted – when scanning for channels etc. in a good reception area I am only getting 5 frequencies (instead of 6) / 77 channels (instead of 96) / 19 TUTV – I have tried a second aerial with no improvement – yet my old TUTV box worked perfectly.
    If no major improvements will have to resort to old box and free-view channels and seek refund etc. from TUTV – I’ve also voiced my concerns to BBC’s Watchdog programme – if they are intersted.

    see also http://www.digitalspy.co.uk forum on top up TV – you are not alone…..

  • Anonymous

    I have received my new top up TV box and would congratulate you on the way things have been downloaded.
    I find instructions very easy to follow and have more variety in channels, which I can decide what to watch.

    I do have one query,I leave the box on standby everynight – do I have to leave it on standby during the day when I am at work.

    Once again congratulations.

    1:45 PM, January 12, 2007

  • Stuart

    MMMM… I think Mr Topuptv might be making the odd comment here to try and even things out!
    What do you think.

  • M.DANIELS

    I took delivery of the TopupTV DTR box on 16.12.06. It was faulty from the start and after 3 calls to the premium rate number they eventually said on 19.12.06 that it should be returned for replacement. I was to await a returns slip to do so. To date, 15.1.07 this has not been received. I have made numerous calls and got engaged tone only after all the call steering, sent numerous emails and a letter. No reply. Then on 4.1.07 I wrote and said I wished to cancel my agreement and get a refund for the DTR box as it was not fit for purpose. Still nothing. I don’t know what else to do. I am still paying the £9.99 per month and cannot cancel this as it is paid from my credit card. What a rip off.

  • Anonymous

    M. Daniels, I have same problem have been trying to return box since before Christmas still waiting for return slip. There must be a lot of people in same boat for it to take so long. Have given up trying to contact by phone as it takes at least 30 mins to get through and then only to be told that several different departments have to action a return slip and that it can take up to two weeks. Funny way to run a business in this day and age my gut feeling is that topup is going under.

  • Anonymous

    Just scanned thru comments here, but I have had a prob not yet expressed: my saved recordings don’t stay saved, they disappear after a while, if recorded on nightly dload, they disappear when they would have if I hadn’t saved them!

    However, I am mostly pleased with the box, though I’ve had to do a lot of unplugging and plugging in again. Picture quality excellent audio fine. Hopefully the s/w upgrade will resolve some annoying idiosyncracies – too early to tell yet.

    TUTVA need to take note of our feedback. Lots of comments about downloads of progs we have absolutely NO interest in. I love the Hallmark stuff, but I have enough kids progs stored to keep the hoards happy for weeks, even though I’ve stopped everything ‘cept CN & Disney.

  • Anonymous

    Took the plunge just after Xmas, and so glad I made the right choice, it may cost me £30 a month but SKY+ linked to a decent DVD/HDD with a freview reciever, has far out weighed TUTV. still its only a 12 month contract, by which time TUTV should have sorted the problems :\

  • Schplut

    I am really pleased with what the new box can do, and my digital picture is much better than with the old box. The only down side is that I find it very noisy. I appreciate it has a hard drive and a fan, but I can hear the noise even over the tv. If I want to be in the living room with no tv on, I have to unplug it as the noise is just too annoying. I know the info in the manual mentions the hum and says it is normal, but how can you tell whether it is normal noise or whether you have a machine that is too noisy for some reason?

  • Kevin S

    Like probably everyone else I received the 2.0 download during w/c 8th January. I haven’t noticed too many improvements, though. Even the channel changing doesn’t seem to have speeded up.

    One thing in particular I was hoping for was the ‘swap’ function to work. Admittedly, the documentation for this is very sparse, but it seemed to me that I might be able to record one channel to my DVD recorder while watching another channel.

    Does anyone have any clues about this ‘feature’?

  • Stuart

    Kevin S. It should be possible to record one channel onto dvd and watch a different channel, I would experiment, get the dvd recording the channel you want and then just switch to another channel to watch on the tv. It should work. Good luck.

  • Anonymous

    There is NO WAY I am chucking out my awesome Humax PVR-9200T Freeview PVR simply because TUTV decided to screw their service up! I’ll stick with Freeview and watch the extra channels at my parent’s house thank you very much.

  • Anonymous

    Our DVR has failed to working correctly since 22nd December, and the DVR fails to respond to any remote commands, hence no possibility of recording selected programmes! We’ve been promised a new remote control from their customer services, but nothing has happened despite 2 further expensive telephone calls to customer services. We were very happy with the “old” TOPUPTV Service, but now bitterly regret having subscribed to this “new” dysfunctional & failing service!

  • Anonymous

    Have just received replacement box. It took just over 4 weeks to arrive after Mr T/U agreed my box was defective. Can’t be bothered to try and get refund for lost viewing as it would certainly cost more in time and money (normally at least i/2 hour if lucky)trying to get through on the phone. On a bright side new box appears to be working well.

  • Anonymous

    i have been a topup tv customer since the start wich i had no problems but since changeing to the so called new improved topup anytime i have had nothing but problems first i was told id get my box in october then they told me november i finaly got it five days before christmas then i was told that i should receve the programes that im paying for in a mater of seven days one a night it is now the end of january and have not receved any it cost me five pound on the phone to be kept on hold and still didnot talk to anyone that could help me !

  • Anonymous

    a bit disappointed – would be nice to choose and get more of certain channels transferring from others.

  • Anonymous

    I’m sorry to say that Topup TV are going to go the way of Digi-View if they don’t pick their ideas up sharpish! Their idea of quality program content is just a bit biased.

    However the main problem I am getting is from the Thompson DTI6300 PVR that they are supplying, very unstable and not fit for the purposes to which it has been sold.

    I would encourage anybody who has real taste in digital tv to head in the general direction of sky/cable/ntl and avoid Topup TV for the forseeable future, it has gone COMPLETELY downhill.

  • Anonymous

    I want to decide what to record not what someone else thinks

  • dcpc

    I’m fuming mad. My Topup TV PVR has given up the ghost. Tech support suggest the following:

    remove mains cable
    replace mains cable
    repeatedly press standby button
    when all lights flash press menu then ok
    Repeat until the box starts working again

    I did this 6 or 7 times whilst online with no success. I was informed to keep trying and ring back at teatime.

    Grrrrrr.

  • Ollie Jones

    I regret signing up to the 12 month agreement. I’ve been with TUTV since the start but now they are dropping live channels and reducing transmission times of others (Brit Eurosport for one) it is not the service I expected, was lead to beleive was going to be provided and their service breaches the Supply of Good and Services Act.

    I want out, just as soon as I can get through to the cancellation dept at TUTV (they are only open from 9am to 5pm).

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