Sky is set to replace around 90,000 Sky+ HD set-top box after problems with internal cabling were uncovered. The problem affects early HD boxes manufactured by Pace.
To see if yours is affected, go to Services, System Setup, System details and check the version number. Pace boxes with version numbers: 9F3001, 9F3002, 9F3003 and 9F3004 are affected – according to Sky, around 1 in 10 of the boxes out there.
Sky stress that there’s not a safety fault, and boxes can continue to be used until Sky swaps it out for you. The process of replacing all 90,000 boxes may take up to three months, and Sky will compensate affected users with three months’ free subscription to Sky’s HD pack.